FreshSMP Privacy Policy

Last updated: September 9, 2026 Applies to: FreshSMP Minecraft servers, FreshSMP Discord, FreshSMP store, and our support/ticket systems ("Services")

1) Who we are

• Organization: FreshSMP ("we", "us")
• Website: https://store.freshsmp.fun
  Discord: https://discord.gg/freshsmp
• Privacy & support contact: freshsmpbusiness@gmail.com

FreshSMP is operated from Canada. Game servers are hosted in the United States, and store checkout is processed by Tebex.

2) What we collect and store

We store limited information linked to a player/account for security, moderation, support, and purchases.

A) Account identifiers

• Minecraft UUID
• Minecraft username (current; historical usernames may appear in retained support/moderation records and may also be derivable through UUID linking)

B) Network and security logs

• IP address history associated with logins (and related timestamps)

C) Moderation records

• Ban history (status, reason label, timestamps, duration if applicable)
• Mute history (status, reason label, timestamps, duration if applicable)

D) Support and reports

• Ticket transcripts and support history (including player reports), as retained by our ticket/transcript system
• Ticket records may include attachments or links provided by users/staff (e.g., screenshots), where present

E) Filter-triggered chat safety logs (limited)

We do not store all chat by default. If a message triggers our automated chat/toxicity filters, we may store that message in Discord to maintain a record for moderation (for example: the message content that triggered the filter, timestamp, and the account identifier).

F) Voice chat (proximity voice chat plugin)

We operate an in-game proximity voice chat system. Voice audio may be processed in real time for moderation purposes. We do not retain voice recordings by default. A recording may be created and stored only when it is needed as evidence in connection with a moderation action (e.g., proof for harassment, threats, or other rule violations). Such recordings are limited to the relevant segment of audio and are linked to the associated account identifier(s).

G) Client integrity checks (anti-cheat)

We perform real-time client integrity checks upon connection and during gameplay to detect the use of unauthorized modifications (e.g., cheat clients). These checks are performed in memory and are used solely to determine whether a player's client complies with our rules. No data from these checks is stored.

H) Store purchases (Tebex)

Our store is powered by Tebex, a third-party e-commerce and payment platform. Tebex collects and processes checkout and payment information (such as name, email address, and billing/payment details) according to its own privacy policy, available at https://tebex.io/privacy.

When a purchase is completed, Tebex automatically sends us certain order information via webhook so we can deliver the purchased item(s) in-game. This includes the buyer's name and email address, the package/item purchased, the order/transaction ID, and the Minecraft username the purchase was applied to. We do not receive full payment card numbers or other sensitive payment credentials — those are handled directly by Tebex and are never passed to us.

3) What we do not store

• We do not store Minecraft client version.
• We do not store the results or raw data of client integrity checks. Detection is performed in real time and no fingerprint, mod list, or check result is retained.
• We do not operate a separate permanent archive of all Discord messages; Discord content is stored and retained according to Discord's platform behavior and our server configuration.
• We do not store full in-game chat logs by default, except where captured as part of support tickets or filter-triggered moderation logs.
• We do not store continuous or bulk voice chat recordings. Voice data is only retained when captured as moderation evidence as described in Section 2(F).
• We do not store payment card details, billing addresses, or other sensitive checkout information for store purchases — this is handled entirely by Tebex and is never shared with us. We do receive limited order information (name, email, item purchased, order ID) via webhook, as described in Section 2(H).

4) Why we collect it (purposes)

We use the data above to:

• operate the Services (e.g., account identification via UUID)
• deliver purchased in-game items/packages linked to your account after Tebex processes a purchase and notifies us via webhook
• prevent abuse, cheating, harassment, and ban evasion
• investigate and enforce rule violations (moderation)
• enforce voice-chat conduct rules and retain evidence of violations when necessary for moderation actions or appeals
• respond to support requests and player reports
• protect the security and integrity of our infrastructure and community

5) Where the data is stored

Data may be stored in:

• our game server databases and logs (e.g., login/IP logs, moderation records)
• our support/ticket system (ticket transcripts)
• our Discord server channels used for moderation/support records (e.g., filter-triggered logs)
• Tebex's systems, for store checkout and payment data

Data may be processed and stored in different jurisdictions depending on infrastructure and service providers. As a result, it may be subject to the laws of those jurisdictions.

6) Sharing and disclosure

We do not sell personal information.

We may share data only:

• with service providers that help us run the Services (e.g., hosting, DDoS protection, log storage, ticket tooling), under appropriate safeguards; and/or
• with Tebex, to the extent necessary to process purchases and deliver purchased items to your account; and/or
• if required by law or to protect the rights, safety, and security of our users and our Services.

7) Retention (how long we keep it)

We keep data only as long as necessary for the purposes above. Our current retention targets are:

• IP history / login security logs: up to 12 months
• Ticket transcripts: up to 36 months
• Voice chat moderation recordings: up to 12 months (or longer if linked to an active ban, appeal, or dispute)
• Discord-based moderation/support logs: retained according to Discord's platform retention and our server configuration (we do not maintain a separate long-term archive outside Discord for these items)
• Store/purchase confirmation records (name, email, order/transaction ID, and the account it was applied to): up to 36 months, or longer if needed to resolve a dispute or chargeback with Tebex

We may retain relevant records longer if needed for security incidents, fraud prevention, chargebacks, ban evasion prevention, or to resolve active disputes (e.g., a report investigation or appeal).

Data may also exist temporarily in replicated systems and backups for operational reliability and is deleted on a rolling schedule consistent with the retention targets above.

8) Security

We use reasonable safeguards appropriate to the sensitivity of the information, including access controls and limiting access to authorized staff. Payment and checkout information is handled entirely by Tebex under its own security practices; we do not have access to it.

9) Your rights and requests (access, correction, deletion)

Depending on your jurisdiction (including Canadian privacy principles such as PIPEDA), you may request:

• access to the personal information we hold about you
• correction of inaccurate information
• deletion of information where appropriate and where we are not required to keep it for security, dispute resolution, or legal compliance

Identity verification: To prevent unauthorized disclosure, we may require reasonable identity verification before providing account-linked information (especially IP history and support transcripts).

To submit a request, email freshsmpbusiness@gmail.com and include:

• your Minecraft username and UUID (if known)
• the categories of data requested (e.g., IP history, ban history, transcripts)
• the relevant date range
• your Discord ID if your account is linked (optional but helpful)

Requests about store checkout or payment data (e.g., billing address, payment method, card details) should be directed to Tebex, since we do not hold this information ourselves.

Further identity proof may be required. Questions or complaints about privacy can be sent to freshsmpbusiness@gmail.com.

10) Changes to this policy

We may update this policy from time to time. The "Last updated" date reflects the latest version.